Service Policy

Bravo Creative for Marketing Management LLC

1. DEFINITIONS

1. Agreement means this document and all attached Schedules, Annexures, and Scope of Works (SOWs).

2. Business Day means any day other than Friday, Saturday, or a UAE public holiday.

3. Claim means any allegation, demand, cause of action, proceeding, or liability of any kind.

4. Client Content means all data, materials, branding assets, media, or information provided by the Client.

5. Client Platforms means the Clients systems, CRMs, accounts, websites, advertising platforms, or any access
required to deliver the Services.

6. Confidential Information means all non-public, proprietary, or commercially sensitive information exchanged
between the parties.

7. Intellectual Property Rights includes all rights relating to trademarks, copyrights, software, systems, designs,
automations, workflows, and proprietary materials.

8. Services means the services described in Clause 3 and further detailed in the attached SOW.

9. Term means the duration of this Agreement beginning on the Commencement Date until terminated under Clause 10.</ p>

10. SOW (Scope of Works) means a document attached to this Agreement outlining the specific service inclusions,
deliverables, and pricing for the Client.

2. TERM

1. This Agreement commences on the Commencement Date and continues unless terminated under Clause 10.

2. Either party may terminate this Agreement by giving thirty (30) days written notice.

3. SERVICES & CLIENT RESPONSIBILITIES

3.1 SERVICES PROVIDED BY TEAM BRAVO

Team Bravo will provide the Services described in the attached SOW. These may include, but are not limited to:

Phase 1 – Setup & Implementation

a. Custom CRM, platform, or software setup;

b. Automation and workflow development;

c. Onboarding, consulting, and strategy sessions;

d. Access configuration and internal team training.

Phase 2 – Ongoing Management & Support

e. Advisory and consulting support;

f. Marketing strategy and campaign planning;

g. Social media or content strategy (as applicable to the SOW);

h. Paid advertising setup, optimisation, reporting, and testing;

i. CRM optimisation, pipelines, and follow-up systems;

j. Data analytics, performance reviews, and strategic adjustments;

k. Access to partner discounts and preferred vendor rates;

l. Sales process support, scripts, and documentation;

m. Any additional services outlined in the SOW.

3.2 CLIENT RESPONSIBILITIES

The Client agrees to:

a. Provide complete and accurate information required for service delivery;

b. Maintain all required platform access and administrative permissions;

c. Respond to communications or approvals within 2 Business Days;

d. Attend scheduled meetings and cooperate in good faith;

e. Maintain active tracking systems, pixels, CRM connections, and ad accounts;

f. Use systems, workflows, and processes as instructed unless otherwise approved;

g. Meet minimum ad spend, subscriptions, or platform requirements listed in the SOW.

3.3 ACCEPTANCE OF WORK & DELIVERY CONFIRMATION

1. Services are deemed delivered once access is granted, onboarding begins, or the setup fee is paid.

2. The Client agrees that the following constitute proof of service delivery:

a. Emails, messages, shared files, onboarding documents;

b. Access logs, call records, CRM activity, workflow or campaign builds;

c. Reports, dashboards, tracking setup, or optimisation work;

d. Any work completed by Team Bravo throughout the Term.

3. Delays caused by the Client do not entitle them to refunds, chargebacks, or withheld payments.

4. ACCOUNT MANAGEMENT

1. The Client grants Team Bravo full access necessary to deliver the Services.

2. The Client authorises Team Bravo to act on its behalf for marketing, optimisation, system setup, advertising,
and service delivery tasks.

5. OWNERSHIP & INTELLECTUAL PROPERTY

1. The Client retains ownership of all Client Content.

2. Team Bravo retains ownership of all proprietary systems, frameworks, automations, workflows, templates, and
intellectual property created before or during the Term.

3. The Client must not replicate, reverse-engineer, distribute, or use Team Bravos proprietary systems beyond the
scope of this Agreement.

6. PAYMENT TERMS

1. Setup Fee: A non-refundable setup fee, as specified in the SOW, is due upon signing.

2. Ongoing Fee: Recurring weekly, monthly, or agreed fees, as outlined in the SOW, billed in advance.

3. Additional Work: Any major customisations, integrations, or out-of-scope requests will incur additional fees
subject to written approval.

4. Revenue Share (If Applicable): If the SOW includes revenue share, the Client must provide monthly revenue
reports and pay fees within 14 days.

5. Outstanding Balances: All unpaid invoices remain due and payable.

6. Team Bravo does not guarantee financial outcomes, performance results, or revenue increases.

6.7 PAYMENT AUTHORISATION, CHARGEBACKS & DISPUTES

1. All payments are voluntary, authorised, and non-refundable.

2. The Client agrees not to initiate chargebacks, reversals, or payment disputes for any reason other than verified
fraud.

3. Dissatisfaction, change of mind, delays, or non-implementation by the Client do not constitute grounds for a
chargeback.

4. Services include digital goods, consulting, technical work, training, labour, system access, and intellectual
property, all of which are non-returnable.

5. If a chargeback is initiated, Team Bravo may:

a. Suspend all services immediately;

b. Submit evidence to the payment processor;

c. Recover the disputed amount, chargeback fees, and a 15% administrative recovery fee.

6. Initiating a chargeback constitutes a breach of this Agreement, and all outstanding amounts become immediately
payable.

7. The Client agrees to withdraw or reverse any chargeback upon request and resolve all payment matters through
Clause 8.

7. CONFIDENTIALITY

Both parties agree to protect all confidential Information and use it solely for fulfilling this Agreement. These
obligations survive termination.

8. DISPUTE RESOLUTION

1. Both parties must attempt to resolve disputes in good faith for 10 Business Days.

2. If unresolved, the matter may be escalated through formal legal channels.

9. TERMINATION

1. Either party may terminate with thirty (30) days written notice.

2. Team Bravo may terminate immediately for non-payment, breach, interference, or lack of access.

3. Upon termination:

a. All outstanding fees remain due;

b. No refunds will be issued for any payments made;

c. All clauses relating to IP, confidentiality, chargebacks, and payments survive termination.

10. RESTRAINT & PROTECTION OF SYSTEMS

For 90 days after termination, the Client agrees not to:

a. Resell, redistribute, or license systems created by Team Bravo;

b. Use Team Bravo branding or proprietary materials;

c. Replicate or create copycat versions of any workflows, systems, or automations.

11. LIABILITY & INDEMNITY

1. Team Bravo is not liable for indirect, consequential, or platform-related losses.

2. The Client indemnifies Team Bravo against any Claim arising from:

a. Platform bans or restrictions;

b. Client content or business practices;

c. Modification or misuse of provided systems.

12. NOTICES

All formal notices must be delivered via email. Additional contact details may be listed in the SOW.

13. MISCELLANEOUS

1. This Agreement is governed by UAE law.

2. This Agreement and its SOWs represent the entire understanding between the parties.

3. Amendments must be in writing and signed by both parties.

4. If any clause is unenforceable, the remaining provisions remain in effect.

5. Legal fees incurred by the prevailing party during enforcement may be recovered.

6. Electronic signatures are legally binding.

Stress test our agreement based on what Ive told you