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TERMS OF SERVICE

Bravo Creative for Marketing Management LLC

Last updated: 1st July 2025

1. INTRODUCTION & ACCEPTANCE

These Terms of Service (Terms) govern access to and use of the services, platforms, systems, consulting, marketing, automation, and digital solutions provided by Bravo Creative for Marketing Management LLC (Team Bravo, we, us, our).

By:

  • Engaging our services,
  • Signing a proposal or Scope of Works (“SOW”),
  • Making payment,
  • Granting system access, or
  • Using any deliverables,

you (Client, you) agree to be legally bound by these Terms and any executed Client Agreement and SOW.

If there is any inconsistency, the Client Agreement and SOW prevail.

2. SERVICES

Team Bravo provides professional digital services including, but not limited to:

  • CRM and software implementation
  • Marketing systems, automations, workflows
  • Paid advertising setup and optimisation
  • Consulting, advisory, and strategy services
  • Training, documentation, and internal enablement
  • Data analytics, reporting, and performance reviews

Exact deliverables, pricing, and scope are defined in the executed SOW.

3. SERVICE DELIVERY & ACCEPTANCE

3.1 Delivery

Services are deemed delivered and accepted once any of the following occur:

  • Access to platforms or systems is granted;
  • Onboarding or implementation begins;
  • Setup fees or invoices are paid;
  • Systems, campaigns, workflows, or assets are built or activated.

3.2 Proof of Performance

The following constitute valid proof of service delivery:

  • Emails, WhatsApp messages, call recordings;
  • Access logs, CRM activity, workflows, or builds;
  • Reports, dashboards, system configurations;
  • Any work completed during the engagement.

Delays or inaction by the Client do not invalidate delivery.

4. CLIENT RESPONSIBILITIES

The Client agrees to:

  • Provide accurate and complete information;
  • Maintain required access to platforms and accounts;
  • Respond to approvals or requests in a timely manner;
  • Attend scheduled meetings;
  • Follow implementation instructions;
  • Maintain required ad spend, subscriptions, and tools.

Failure to meet these responsibilities does not excuse payment obligations.

5. FEES, PAYMENTS & NON-REFUNDABILITY

5.1 Payments

All fees are:

  • Due as outlined in the SOW;
  • Billed in advance unless otherwise agreed;
  • Non-refundable once paid.

5.2 No Guarantees

Team Bravo does not guarantee:

  • Revenue increases;
  • Lead volume;
  • Financial outcomes;
  • Platform performance.

Marketing results are influenced by factors beyond our control.

6. CHARGEBACKS, DISPUTES & PAYMENT ABUSE

All payments are voluntary, authorised, and final.

The Client agrees not to initiate chargebacks or disputes except in cases of verified fraud.

Dissatisfaction, delays, strategy changes, or lack of results do not justify chargebacks.

Services include digital goods, consulting, labour, and IP all non-returnable.

Any chargeback constitutes a material breach.

Upon chargeback, Team Bravo may:

  • Suspend all services immediately;
  • Submit evidence to payment processors;
  • Recover the disputed amount, fees, and a 15% recovery administration fee.

All outstanding balances become immediately payable.

7. INTELLECTUAL PROPERTY

The Client retains ownership of their content.

Team Bravo retains ownership of all:

  • Systems,
  • Automations,
  • Workflows,
  • Frameworks,
  • Templates,
  • Methodologies,
  • Proprietary tools.

The Client may not:

  • Replicate,
  • Reverse-engineer,
  • Resell,
  • Distribute,
  • License,
  • any Team Bravo intellectual property outside the agreed scope.

8. CONFIDENTIALITY

Both parties agree to protect all confidential information exchanged and use it solely for fulfilling the engagement.

These obligations survive termination.

9. TERMINATION

Either party may terminate with written notice as defined in the Client Agreement.

Termination:

  • Does not cancel outstanding fees;
  • Does not trigger refunds;
  • Does not transfer IP ownership.

Payment, IP, confidentiality, and dispute clauses survive termination.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Team Bravo is not liable for indirect, incidental, or consequential losses;
  • We are not responsible for platform bans, account restrictions, or third-party policy changes;
  • Total liability is capped at fees paid in the preceding 30 days.

11. INDEMNITY

The Client indemnifies Team Bravo against any claims arising from:

  • Client business practices;
  • Client content;
  • Platform violations;
  • Misuse or modification of delivered systems.

12. DISPUTE RESOLUTION

  • Parties must attempt good-faith resolution for 10 business days.
  • If unresolved, disputes may proceed through formal legal channels.
  • Legal fees may be recovered by the prevailing party.

13. GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates.

14. ELECTRONIC ACCEPTANCE

Electronic acceptance, payments, digital signatures, and continued use of services constitute legally binding agreement to these Terms.

15. ENTIRE AGREEMENT

These Terms, together with any Client Agreement and SOW, represent the entire understanding between the parties.